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Inspection Summary

Overall summary & rating


Updated 25 May 2021

About the service

Wansbeck Care Home is a residential care home providing accommodation and personal care for up to 40 people some of whom are living with a dementia related condition. At the time of our inspection 26 people were resident at the home. The home is separated into four units across two floors.

People’s experience of using this service and what we found

People told us they were very happy living at Wansbeck Care Home and felt very safe. This was supported by the relatives we spoke with. People were treated with respect and kindness. Staff supported people to maintain their independence and dignity.

Relatives and staff told us improvements had been made since the last inspection. Infection prevention and control procedures had improved, however. we signposted the registered manager to the local infection prevention and control team for some additional guidance and support. Risk assessments were completed, and medicines were managed safely. Lessons had been learned in respect of any safeguarding concerns and in response to the last inspection.

Peoples needs were assessed, and care plans developed to ensure needs were met in a safe way. Staff supported people to access healthcare and maintain their physical and emotional well-being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were complimentary of the staff team and the approach of the registered manager and felt the home was well managed. Staff said they felt supported and found the management team to be approachable. Since the last inspection quality assurance systems had improved and staff were being supported with the implementation to ensure the quality of the service continued to improve.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The service was registered was us on 01 June 2020 and the last inspection was a focused inspection of safe and well-led only. The rating for these domains was requires improvement (published 21 January 2021). We identified a breach of regulation related to infection prevention and control and issued a warning notice. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

This inspection was carried out to follow up on action we told the provider to take at the last inspection. We had also received concerns in relation to hydration and infection prevention control.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and effective sections of this full report.

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Wansbeck Care Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 May 2021

The service was safe.

Details are in our safe findings below.



Updated 25 May 2021

The service was effective.

Details are in our effective findings below.



Updated 25 May 2021

The service was caring.

Details are in our caring findings below.



Updated 25 May 2021

The service was responsive.

Details are in our responsive findings below.



Updated 25 May 2021

The service was well-led.

Details are in our well-led findings below.