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Wansbeck Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 21 January 2021

About the service

Wansbeck Care Home is a residential care home providing accommodation and personal care to up to 40 older people some of whom are living with a dementia related condition. At the time of our inspection 34 people were living at the home. The home is separated into four units across two floors.

People’s experience of using this service and what we found

People were not always protected from the risk of harm. Infection prevention and control procedures did not follow government guidance. People were receiving medicines as prescribed but some records for ‘as required’ medicines were not fully completed.

Systems were in place to safeguard people from the risk of abuse. We observed there were enough staff available to meet people’s needs and staff were recruited safely.

We have made a recommendation about the governance of the service. Quality monitoring systems had failed to identify the shortfalls in infection control practices we observed. The provider was committed to delivering service improvements.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 31 January 2020).

Why we inspected

We undertook this targeted inspection to follow up on specific concerns which we had received about the infection control practices of staff. A decision was made for us to inspect and examine those risks.

We inspected and found there was a concern with infection control practices, so we widened the scope of the inspection to become a focused inspection which included the key questions of safe and well-led.


We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

We have identified breaches in relation to safe care and treatment at this inspection. In particular, with infection control practices.

Please see the action we have told the provider to take at the end of this report.

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 21 January 2021

The service was not always safe.

Details are in our safe findings below.


Updated 21 January 2021


Updated 21 January 2021


Updated 21 January 2021


Requires improvement

Updated 21 January 2021

The service was not always well-led.

Details are in our well-led findings below.