We carried out a review of the data available to us about Langley Park Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Langley Park Care Home, you can give feedback on this service.
Langley Park care home is a residential care home providing personal care to 45 people aged 65 and over at the time of the inspection. The service can support up to 46 people.
People’s experience of using this service and what we found
People felt safe and secure living in the home. People and their relatives were happy with the service and had good relationships with staff members. There was a warm and welcoming atmosphere.
There were enough staff to meet people's needs. Safe recruitment procedures were followed. Medicines were managed effectively. Staff followed infection prevention and control guidelines. Improvements to the décor had recently been made and more were planned. The premises were clean and tidy.
Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us staff were kind and caring and the standard of care was high. Staff treated people with respect and supported them to make decisions about the support they received.
People received personalised care that was responsive to their needs and preferences. Staff knew people's needs well. People and relatives knew how to raise concerns. There was a range of activities for people to enjoy.
People and relatives felt the service was well managed. An effective quality assurance process was in place. People and relatives were regularly consulted about the quality of the service via meetings and surveys. There was a positive culture and ethos at the service which was driven by the registered manager and deputy manager. The registered manager led by example and actively promoted responsive care which improved people's quality of life.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service under the previous provider was good (published 17 April 2020). This was the first inspection of this service since it has been operated by Marton Care Homes Ltd.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice:
• Staff had undertaken training in putting on and taking off personal protective equipment (PPE), hand hygiene and other relevant training. Staff practices were monitored to ensure high standards and correct procedures were followed.
• Additional cleaning of all areas and frequent touch surfaces was being carried out. A team of domestic staff ensured high standards of cleanliness were maintained.
• Suitable supplies of PPE were readily available and staff wore PPE appropriately.
• Systems were in place to prevent people, staff and visitors from catching and spreading infections. The home supported people and staff to maintain social distancing, where possible.
• There was a clear process for visitors, which included screening for symptoms of acute respiratory infection, a temperature check and the wearing of PPE. Visitors were asked to provide contact details. At the time of the inspection only essential health and compliance visits could take place due to a recent outbreak of COVID-19. When visits recommence, plans were in place to safely manage visits via a booking system, in accordance with national guidance.
• Staff supported people's social and emotional wellbeing. People and their relatives were supported to keep in contact using a range of technology and through regular contact from the manager and staff.
• The home was following national guidance for anyone moving in. Staff worked with people and their relatives to ensure they were aware of self-isolation procedures. People were supported to understand the pandemic and the need for IPC measures.
• The manager spoke positively about the dedication of the staff team in terms of covering additional shifts and minimising the impact on people who lived there.
Further information is in the detailed findings below.