We carried out a review of the data available to us about Comfort Living Care Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Comfort Living Care Office, you can give feedback on this service.
Comfort Living Care Limited is a domiciliary care and supported living agency. It provides personal care to people living in their own houses and flats. At the time of our inspection it provided a service to four people. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found:
The service was well led by the registered manager who was keen to employ innovative ways of working to develop the service. There were effective systems in place to monitor the quality of the service provided to people which ensured good governance.
People and their relatives told us they felt safe with the care and support they received from staff.
Comprehensive risk assessments and risk management strategies were in place as part of the assessment and support planning process. This meant risks to people and to staff were minimised.
People were protected from the risk of abuse. The service had safeguarding procedures in place that staff received training for and were understood.
People received their medicines safely and as prescribed.
There were robust recruitment practices in place and sufficient staff levels to meet people’s needs.
Accidents, incidents and risks were appropriately recorded and included strategies to reduce the likelihood of events re-occurring in the future.
People's nutritional needs were met and where people required support with nutrition, care plans provided staff with guidance on people's support needs.
Services were delivered in line with the Mental Capacity Act 2005 and staff sought consent prior to providing care and offered people choices to encourage people to make their own decisions.
People were supported to have healthier lives. Staff assisted them to access health professionals when needed to ensure their health and well-being was monitored.
People told us they benefitted from caring relationships with the staff.
People were treated as individuals by staff committed to respecting people's individual preferences.
The provider had systems in place to ensure concerns and complaints were responded to in an appropriate way.
The service had systems in place to notify the appropriate authorities where concerns were identified. The culture of the service was positive, open and person centred.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on the 7th May 2020 and this was the first inspection.
Why we inspected:
This inspection was prompted because the service had not received a comprehensive inspection since they registered with us in May 2020.
Follow up:
We will continue to monitor information we receive about the service using our monitoring systems and we will re-inspect when indicated.