The Care Quality Commission
  • Doctor
  • Independent doctor

Real You Clinic

Overall: Good read more about inspection ratings

16 Bridle Lane, Twickenham, TW1 3EG (020) 8901 6444

Provided and run by:
Real You Clinic Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Real You Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Real You Clinic, you can give feedback on this service.

14 December 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Real You Clinic as part of our inspection programme of a new provider registration for the service. This was a first rated inspection for the service that was registered with the Care Quality Commission (CQC) in September 2020. During this inspection we inspected the safe, effective, caring, responsive and well- led key questions.

Real You Clinic is an independent aesthetic service located in Twickenham in the London borough of Richmond upon Thames. The managing director of the service is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Real You Clinic provides a range of non-surgical cosmetic interventions, for example dermal fillers, lip fillers and Botox injections which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

  • The service had a range of policies and procedures to govern activity.
  • The provider organised and delivered services to meet patients’ needs.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.

The areas where the provider should make improvements are:

  • Risk assess any emergency medicine/equipment not stocked.
  • Review and risk assess the system for checking patient identity.
  • Review audits undertaken to demonstrate quality improvement for patients.
  • Review and undertake safeguard training to ensure staff have completed the appropriate levels.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services