Enhance Cosmetic Solutions Ltd

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Enhance Cosmetic Solutions Ltd on 15 March 2023. The service was registered with the Care Quality Commission (CQC) in May 2020. We carried out this first rated inspection as part of our regulatory functions. The inspection was undertaken to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Enhance Cosmetic Solutions Ltd is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 1 and Schedule 2 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Enhance Cosmetic Solutions Ltd is registered with the CQC to provide 2 regulated activities: Surgical procedures and Treatment of disease, disorder or injury. It is registered to treat adults only. The services that are within scope of registration are thread lifting and Botulinum toxin (Botox) treatment for hyperhidrosis. The service provides a range of cosmetic treatments that are not within scope of registration, such as Botox and fillers for cosmetic reasons and hormone replacement therapy. We did not inspect or report on services outside the scope of registration.

The service manager and nominated individual is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service had clear systems to keep people safe and safeguarded from abuse.
• There were systems in place for the management of significant events and incidents. Risks to service users were assessed and managed.
• The service had reliable systems for appropriate and safe handling of medicines.
• The service had systems to keep clinicians up to date with current evidence based practice.
• The clinic manager were actively involved in quality improvement activity.
• The service obtained consent to care and treatment in line with legislation and guidance.
• The clinic manager helped service users to be involved in decisions about care and treatment.
• The service took complaints and feedback seriously and responded to them appropriately to improve the quality of care.
• The service had a culture of high-quality sustainable care.
• There were clear responsibilities, roles and systems of accountability to support good governance and management.

The areas where the provider should make improvements are:

• Implement systems and processes in line with national guidance in relation to the availability of emergency equipment such as oxygen.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services