Archived: The Daley Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff were kind and caring in their interactions and responded to people in a timely way. There was a calm, inclusive atmosphere in the home and members of staff took time to sit with people and engage in conversations. People spoke positively about the support staff provided. One person said, “Most of the staff are caring and helpful and will have a chat with me and offer an ear if I want to talk about anything." Another said, "I find all the staff are a caring bunch.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The staff team knew people well and were aware of their likes and dislikes. One person said, “The staff are wonderful, they know me well.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People accessed the community, visited family and friends and took part in activities of their choice. One person said, “I want more independence, and staff are working with me.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff respond to people appropriately and in a timely way when they required support. We observed staff given support by the nurses and registered manager ensuring staff responded appropriately to people’s immediate needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they were very happy in their roles and were able to speak to the management team about any concerns they had. Staff said, “I love working here.” “It is better than it has ever been now, flash meetings every day really help with communication.”