Archived: The Daley Care Centre

Updated 13 May 2025

Date of Assessment: 18 June 2025 to 25 June 2025. The service is a care home providing nursing and personal care to people with a physical disability and acquired brain injury. The service can support up to 24 people. At the time of our assessment 7 people were using the service.

At our last assessment, the service was rated requires improvement and was in breach of regulation in relation to safe care and treatment, governance and staffing. At this assessment we found significant improvements had been made and they were no longer in breach. The service is now rated good overall, and good in all domains.

We carried out an assessment looking at all quality statements to be able to provide an overall rating as information we had received evidenced an improved service. Our decision to inspect the service was to review the improvements to ensure we provided a rating that reflected any improvements found.

People were protected and kept safe. There were enough staff with the right skills, qualifications and experience and staff received training and support to maintain good quality care. Staff managed medicines and people received medicines safely. People's needs were assessed and care and treatment delivered in line with people's needs. Care delivery we observed was person centred. Care plans were regularly reviewed, and people were referred to local healthcare services as required. Staff followed clinical guidance for people’s care and support. The registered manager had the skills, knowledge and experience to lead effectively, they did so with openness and honesty. The service had a good learning culture and people could raise concerns.

Updated 13 May 2025

People experienced positive outcomes. Staff worked with people to understand and manage risks. Staff were very knowledgeable and provided care and support to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. The care plans reflected people’s current needs and risks. People received care that was person-centred. We observed staff interact with people appropriately and they respected their choices and supported them to make decisions. Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. This meant people’s care was tailored in response to this. Peoples social, mental wellbeing and recreational needs were being met. People accessed activities and hobbies in the community and were supported to continue these.

People told us they were very happy with the care and support they received. One person said, “The staff are very responsive. They know my moods now and they know if I am having a good day or a bad day.” Another person said, “They are patient with me here. The staff are all very good.” Another said, "There is an activities room that we use, we go out to the café, and we take the dog for a walk. I enjoy the things we do here."

Relatives were also very positive about the care people received. One relative said, “I have been really impressed with the care [relative] gets. The staff and nursing team know them very well and they are very approachable and very accommodating about everything.”