We carried out a review of the data available to us about St Helens Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about St Helens Care Home, you can give feedback on this service.
St Helens Care Home is a care home providing nursing and personal care to older people, people living with dementia, people with mental health conditions and people who misuse drugs and alcohol. The home accommodates up to 40 people across two units in one adapted building. One of the units specialised in providing care for people living with dementia. At the time of the inspection 36 people were living at the service.
People’s experience of using this service and what we found
People spoke positively about the care they received. Staff treated people with dignity and respect. We saw lots of examples of kind and caring interactions during our visit.
Medicines were managed safely. Risks to people were assessed and addressed. Staffing levels were monitored, and staff were safely recruited. People were safeguarded from abuse. Effective infection prevention and control systems were in place.
Staff received training, supervisions and appraisals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. The environment had been adapted to meet people’s needs.
Care was personalised and regularly reviewed. A range of activities took place, which people enjoyed. The provider had a complaints process which was shared with people and relatives.
Good governance systems were in place. The registered manager and provider monitored the service to see if improvements could be made. Feedback was sought and acted on.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 June 2020 and this is the first inspection.
The last rating for the service under the previous provider was requires improvement, published on 13 December 2019.
Why we inspected
This was a planned inspection to give the service a rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.