Archived: Dyneley House

The service was not rated at this inspection. This was the first inspection of this service conducted by the Care Quality Commission.

The key questions at this inspection are rated as:

Are services safe? – not rated

Are services effective? – not rated

Are services caring? – not rated

Are services responsive? – not rated

Are services well-led? – not rated

We carried out an announced comprehensive inspection of the NHS medical services provided by Dr Michael Gould and Dr Jawad Abu Al-Timman at Dyneley House on 16 August 2018. This inspection was carried out as part of our inspection programme and was the first inspection of this provider.

At this inspection we found:

• The partners provided responsive, continuous care to patients at Dyneley House.
• The partners had provided this service for approximately 20 years.
• Patients were managed on an individual basis with regular reviews being carried out as and when they were required. We were informed that resulted in very low unplanned admissions to secondary care.
• Patients we spoke with on the day were happy with the care and treatment provided.

The areas where the provider must make improvements as they are in breach of regulations are:

• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

• Review and improve the storage of written paper patients’ records to ensure they are kept in a safe manner.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.