23 June 2021
During a routine inspection
Westbrook Care is a domiciliary care agency providing personal care to two people with a variety of health care needs including autism and dementia at the time of the inspection.
People’s experience of using this service and what we found
Relatives told us that their family members were kept safe. Staff understood how to raise safeguarding concerns and the provider knew what action they would need to take. Risks to people were thoroughly assessed and appropriate support plans were put in place. People were protected from infections and cleaning schedules were in place within people’s homes.
People were supported with their medicines safely by staff who had received appropriate training. There were enough staff to meet people’s needs. People received care from a consistent staff team who knew people well.
Accidents and incidents were monitored and people knew how to make a complaint. Lessons learnt from these were shared with the staff team.
Assessments were carried out by the provider and were detailed and personalised. Staff were aware of people’s needs and received appropriate training to support them. People were supported with their nutrition and staff encourage people to eat and drink.
The service worked closely with other healthcare professionals and would make appropriate referrals were required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were kind and caring. Care plans and daily records were written in a kind manner and the management team demonstrated a caring attitude. The service fought feedback from people and families on a regular basis. The service considered peoples wishes at the end of their lives and plans were in place to support them at this time.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting how they were meeting some of the underpinning principles of Right support, right care, right culture.
Right support: The model of care maximised people’s choice, control and independence. People were cared for in a suitable environment that met their needs.
Right care: People were cared for in a kind way and received highly personalised care that promoted their independence and respected their privacy and dignity.
Right culture: The ethos of the service was positive and the provider and staff team demonstrated an inclusive culture.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 June 2020 and this is the first inspection.
Why we inspected
This was a planned inspection as this service has not received an inspection since it had registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.