24 September 2013
During a routine inspection
We found people's needs were assessed and care and treatment was planned and delivered in line with their individual care plans. We observed that relationships between staff and people appeared to be good and we found that people looked clean and well cared for.
People were protected from the risk of infection because appropriate guidance had been followed.
There were enough qualified, skilled and experienced staff to meet people's needs.
There was an effective complaints system available and a clear way of identifying complaints. We found comments and complaints people made were documented and responded to appropriately.