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Inspection carried out on 10 November 2020

During an inspection looking at part of the service

Hill View Care Home is a residential care home providing personal and nursing care for up to 45 people, including older people, younger adults, people with a physical disability, mental health support needs and people living with dementia. At the time of the inspection 27 people were living at the home.

We found the following examples of good practice:

Staff wore full personal protective equipment (PPE) at all times to ensure people were protected as much as possible from the risk of cross infection. Enhanced cleaning was in place, with areas that were touched often being cleaned frequently. A 'fogging' machine was used to clean and disinfect communal areas and individual rooms, to help control the spread of the Covid 19 virus.

Visitors were required to book an appointment, to ensure the number of people visiting the home at any one time was limited. Visitors were screened for Covid 19 symptoms on arrival and were required to wear appropriate PPE and maintain social distancing during their visit.

People were supported to maintain contact with their friends and relatives through video calls and increased phone calls. The provider was arranging for increased safe visiting opportunities to be made available to people and their friends and family, to reduce the likelihood of them feeling socially isolated and improve their wellbeing.

Further information is in the detailed findings below.