25 July 2014
During a routine inspection
One inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?
Is the service safe?
People had individual risk assessments. Where a risk or need had been identified, there was a written plan to inform staff as to how to reduce the risk. People told us they felt safe with the care staff. We saw there were procedures in place to maintain their safety. Staff had been trained to recognise abusive practices and respond to any concerns they may have. People who used the service could be better protected by the service's recruitment and selection process and medication records were not always completed accurately.
CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. We found staff had been trained to understand when an application should be made, and how to submit one. There were proper policies and procedures in place and these had been followed.
Is the service effective?
People told us they were happy with the care they received. They told us staff understood their support needs. They told us the care and support they received met their needs and expectations. It was clear from speaking with staff they understood people's care and support needs and knew them well.
Is the service caring?
People told us the staff were caring. Comments included; "They are all very nice. They do their job and a bit more"
Is the service responsive?
Records showed people's preferences, interests had been recorded and care and support had been provided that met their wishes.
Is the service well-led?
People were asked their views and these were listened to. There were systems to record, monitor, evaluate and improve the service, care and support that people received.