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Inspection Summary


Overall summary & rating

Updated 15 October 2016

This was the provider's first inspection since their registration. Earlybird Care Ltd provides personal care for people in their own homes. At this inspection on 21 September 2016 only one person was using the service for a few hours a week. We did not find enough information about parts of the key questions we ask about services, or the experiences of people using the service, to provide a rating to each of the five questions and an overall rating for the service. We were therefore not able to rate the service against the characteristics of inadequate, requires improvement, good and outstanding at this inspection.

The service had a registered manager in post. A registered manager is a person who has

registered with the Care Quality Commission to manage the service. Like registered providers,

they are 'registered persons'. Registered persons have legal responsibility for meeting the

requirements in the Health and Social Care Act 2008 and associated Regulations about how the

service is run.

People told us they felt safe using the service. Any risks were identified, assessed and plans put in place to reduce the likelihood of them occurring. There were enough staff to meet people’s needs and the provider had effective recruitment procedures to reduce the risk of unsuitable staff being employed. Staff received training and support to meet people’s needs. People were asked for their consent before care was provided. There were arrangements to comply with guidance and the law under the Mental Capacity Act 2005 and Deprivation of Liberties Safeguards.

People told us they were involved in planning their care and were supported to be as independent as possible. They said staff treated them with dignity and respect and were kind and caring. People’s care plans provided guidance for staff on how to support people to meet their needs.

At the time of inspection people were not receiving support with their medicines, but there was a medicines policy and procedure to guide staff in these circumstances. People were not being supported with their food and drink needs but we saw processes to manage this should it arise. People had access to health professionals when needed. There was a complaints procedure and people told us they had not needed to use this but were confident the registered manager would resolve any issues.

People told us they thought the service was well organised and their views were sought on a regular basis. Staff said the registered manager was supportive and always available. The registered manager had a system to monitor the quality of the service but this was not fully operational.

Inspection areas

Safe

Updated 15 October 2016

The service was safe in the areas we could judge at this inspection.

People told us they felt safe. There were enough staff to meet people�s needs. Safe recruitment practices were in place. Risks to people were identified and plans made to reduce the likelihood of them occurring.

There were policies and procedures for the safe management of medicines should the need arise for staff to support people with this. However we were unable to observe these in operation at the time of the inspection.

Effective

Updated 15 October 2016

The service was effective for those areas we were able to inspect.

Staff had training to ensure they were competent to carry out their current roles. They told us they had enough support and supervision to enable them to support people effectively. People had access to healthcare professionals when required.

Staff had training on MCA and DoLs. There were arrangements to comply with the law in this area. There were arrangements to support people�s nutritional and hydration needs when needed. However we were unable to observe these in operation at the time of the inspection.

Caring

Updated 15 October 2016

The service was caring.

People told us they felt well looked after and that staff were kind and caring. They said they were involved in decisions about their care and that staff treated them with dignity and respect.

Responsive

Updated 15 October 2016

The service was responsive. People told us the service was flexible and responded to any changes in need. People had an individual plan of their care and support needs. This was reviewed to ensure it reflected their current needs.

People told us they would discuss any issues with the registered manager who they were sure would resolve them. Guidance on how to make a complaint was provided in a service user guide.

Well-led

Updated 15 October 2016

The service was well led in those areas we could inspect.

People told us they thought the service was reliable and well organised. Staff told us the registered manager was approachable and always available if there was a problem.

There was a system of audits which had been used previously but was not fully in operation. The registered manager told us they provided much of the daily care and were able to monitor the service and gain feedback informally on a daily basis to understand if any improvements were needed.