365 Secure Care

Updated 16 May 2023

365 Secure Care Ltd is registered with the CQC to provide the following regulated activity;

• Transport services, triage and medical advice provided remotely

The provider has had a registered manager in post since registration in 2019.

365 Secure Care Ltd provided a range of patient transport services but did not transport patients with additional needs such as patients experiencing mental ill health.

The service also provided services in the event medical sector and training which are currently not regulated by CQC.

The provider’s activity levels from March 2022 to March 2023 were:

• 16865 patient transport journeys subcontracted from local NHS ambulance trusts,
• 8384 patient transport journeys subcontracted from local NHS hospital trusts,

The provider’s main operating base was from their operations base in Barnsley.

The main service provided by this provider was patient transport services.

Updated 16 May 2023

• The service failed to control infection risk well, the service did not demonstrate high levels of cleanliness or good adherence to the principles of infection prevention and control.
• The service failed to ensure that that all premises and equipment were clean, secure, suitable for the purpose for which they are being used, properly used and properly maintained.
• Managers failed to demonstrate how they monitored the effectiveness of the service.
• Managers failed to demonstrate that they had sufficient oversight of risk and performance.

However:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills and understood how to protect patients from abuse. Staff assessed risks to patients and acted on them.
• Staff provided good care and treatment. Managers made sure staff were competent and mandatory training compliance was completed. Staff worked well together for the benefit of patients and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families, and carers.
• The service planned care to meet the needs of local people and took account of patients’ individual needs. The service proactively encouraged both negative and positive feedback as they valued all feedback as an opportunity to improve.

Updated 16 May 2023

The service had not been previously inspected. We rated it as requires improvement. See summary above for details.