Dolphin View Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Assessments were undertaken before people arrived at the service to ensure all needs could be met. Care planning was robust and person-centred. Records were updated when people’s needs or preferences changed. Staff demonstrated a good understanding of people’s assessed needs and spoke positively of the communication methods within the home, particularly highlighting the support and communication with the manager.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care records were person-centred and detailed. Family and health and social care professionals shared information that aided in the development of the plans when people were unable to share information themselves. Records showed people were being cared for in line with their assessed needs.

Staff told us that there was plenty of family involvement and as a service this as encouraged.

A person said, “I see my daughters, and they are also fully informed and involved, one is my power of attorney. We both discuss my needs with the staff.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff regularly reviewed people’s needs and kept their information up to date.

The manager had fostered a strong team ethos and supportive culture within the home. This was driven by the home manager who was visible, involved and present. We observed staff working well as a team, particularly during mealtimes.

Partners who worked with the service gave positive feedback about interactions with the staff and managers. One visiting professional said,” I can honestly say all interactions are prompt, polite and courteous. If the staff member I am speaking to does not know the answer to my question they will find someone who does or get someone to return my call who does.”

The provider supported people to manage their health and wellbeing to maximise theirindependence, choice and control. Staff supported people to live healthier lives and wherepossible, reduce their future needs for care and support.

A person said, “I’ve never had any concerns but if I did, I would tell them, and they would listen to me. The grub is good. I’m fussy and they give me something else. There are not many activities but I’m not sure I’d get involved. I’m quite content. I was involved in my care planning when I moved in, and they know me really well.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care records were reviewed regularly and amended appropriately. Individual care plans were person centred and documented clearly which enabled staff to provide the right care to people. Where necessary, specific medicines and procedures were in place for staff to support and administer to ensure people received the correct and appropriate care.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to have choice and control over their lives. Staff supported them in the least restrictive way possible and in their best interests. Staff demonstrated an understanding of the principles of the Mental Capacity Act 2005 (MCA). The MCA provides a legal framework for making specific decisions on behalf of people who may lack the mental capacity to do so for themselves. Policies were in line with the principles of the MCA.

Appropriate best interest decisions had been taken where people were unable to make decisions for themselves.