Our current view of the service
Updated
5 January 2026
We carried out this announced on-site inspection on 27 April 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Rugby and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 6 treatment rooms. At the time of our inspection, there was a total of 25 staff, of which there were 8 dentists, including a specialist orthodontist and a dentist with a special interest in orthodontics, 9 dental nurses, including 4 trainee dental nurses, 4 dental hygienists and 4 receptionists. We gathered feedback from staff and spoke to a range of staff during our inspection, including 4 dentists, 6 dental nurses, 1 dental hygienist and 3 receptionists.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of the service
Updated
5 January 2026
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 1 patient. On the day of our inspection, we received patient feedback from a further 4 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “been using the surgery for around 6 years now. Reception staff friendly and helpful. Dentists and nurses knowledgeable and friendly. Put at ease during procedures.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff each had a notebook; any patient comments were recorded and would be discussed at a practice meeting.