We carried out a review of the data available to us about Samzi Ltd (T/A Visiting Angels) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Samzi Ltd (T/A Visiting Angels), you can give feedback on this service.
Samzi Ltd (T/A Visiting Angels) is a domiciliary care agency registered to provide personal care to people in their own homes. The domiciliary care agency provides personal care and assistance with other household tasks including cleaning and shopping. At the time of inspection, a service was provided to four people, one of whom received assistance with personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received comprehensive assessment of their needs and preferences. Care plans developed from these assessments provided the information and guidance staff required to ensure people’s individual needs were met in a personalised way.
The person received consistent care from regular care staff who had a good understanding of their care needs and preferences. Care staff were punctual and stayed the agreed amount of time.
The person using the service was unable to speak with us due to their needs. The person's relative spoke in a positive way about the service and the care provided to their family member.
Systems were in place to protect people from abuse. These included safeguarding policies and appropriate training for staff. Personalised risk assessments helped keep the person safe and supported their independence. The person’s relative was confident that the person was safe when in the presence of care staff.
Suitable infection control practices helped to prevent and control the spread of infections including COVID-19.
Recruitment and selection policies and procedures were very robust. This helped to ensure that only suitable staff were employed to provide care and support to people. Staff were provided with the training and support they needed to carry out their roles and responsibilities in providing good quality effective care.
Policies and processes were in place to support safe management and administration of medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Effective quality checks monitored the care and support provided to people and improvements to the service were made when deficiencies were found.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 05 June 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Samzi Ltd (T/A Visiting Angels) on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.