• Hospital
  • Independent hospital

The Glade Sexual Assault Referral Centre-Telford

30 West Road, Wellington, Telford, Shropshire, TF1 2BB (01886) 833555

Provided and run by:
G4S Health Services (UK) Limited

Latest inspection summary

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Overall inspection

Updated 2 October 2020

We carried out a focused desk based review of healthcare services provided by G4S at the Glade SARC, Telford in June 2020.

The purpose of this review was to determine if the healthcare services provided by G4S were now meeting the legal requirements and regulations under Section 60 of the Health and Social Care Act 2008. We found that improvements had been made and the provider was no longer in breach of the regulations.

We do not currently rate the services provided in sexual assault referral centres.

During this desk based review we looked at the following questions:

Are services well-led?


In Telford, services for the support and examination of people who have experienced sexual assault are commissioned by NHS England and West Mercia Police. The contract for the provision of sexual assault referral centre services in Telford for adults over 18 years of age, is held by G4S. G4S is registered with CQC to provide the regulated activities of diagnostic and screening procedures, and treatment of disease, disorder or injury.

The Glade is located in Telford. The centre is not always manned, with staff attending only when required. The administrative support was carried out at the Worcester SARC.

We last inspected the service in May 2019 when we judged that G4S was in breach of CQC regulations. We issued a requirement notice on 3 January 2020 in relation to Regulation 17, Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The report on the May 2019 inspection can be found on our website :


This desk based review was conducted by a CQC children’s services inspector and included a review of evidence and a telephone conversation with the SARC manager.

Before this review we reviewed the action plan submitted by G4S to demonstrate how they would achieve compliance and a range of documents submitted by G4S.

Documents we reviewed included:

  • Safeguarding audit form spreadsheet 2019-20
  • New Confidential Medical Aftercare Form Version 11 Amended March 2020
  • Team meeting minutes 2020
  • Safeguarding Referrals, Alerts and Outcomes Spreadsheet 2019-20
  • Safeguarding Audit Learning emails 2020

We did not visit The Glade to carry out an inspection because we were able to gain sufficient assurance through the documentary evidence provided and a telephone call.

At this inspection we found:

  • The provider had amended the confidential aftercare form to include a holistic safeguarding assessment that included questions about substance misuse.
  • The amended form also had a dedicated section to record mental capacity assessments. This had not been audited at the time of the review because so few patients had accessed the service during the pandemic.
  • The provider had implemented effective safeguarding audit processes.
  • The provider had identified ways to share the safeguarding audits with staff to ensure continuous learning.
  • The provider had shared learning with other locations.