We carried out a review of the data available to us about MS Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about MS Care Ltd, you can give feedback on this service.
MS Care Ltd is a domiciliary care agency providing personal care to adults in their own homes. At the time of this inspection, the service was providing personal care to three people.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
There were systems in place to safeguard people from abuse. Risks to people were assessed and monitored. Recruitment processes were robust and there were enough staff working at the service to meet the current number of people receiving care. Plans were in place to recruit more staff before taking on any new packages of care. Medicines were managed safely. Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection including the risks relating to COVID-19.
There had been no incidents or accidents since the service was registered, but there were systems in place to ensure lessons were learned when things went wrong.
People's needs were assessed, and staff supported people to meet their needs. Staff supported some people with their meals and drinks and to access healthcare support where this was required. People's care records documented the level of care and support required. They were up to date and were regularly reviewed.
Feedback we received from people’s relatives was complimentary about all staff and the care that was delivered to people.
Staff enabled people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 April 2020 and this was the first inspection.
Why we inspected
This service had not previously been inspected and we wanted to check that people were receiving safe care and support.
Follow up
We will continue to monitor information we receive about the service using our monitoring system and will inspect when this is indicated.