The Care Quality Commission
  • Doctor
  • GP practice

Purfleet Care Centre

Overall: Good read more about inspection ratings

Tank Hill Road, Purfleet, Essex, RM19 1SX (01708) 864834

Provided and run by:
HCRG Care Services Ltd

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Purfleet Care Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Purfleet Care Centre, you can give feedback on this service.

17 November 2023

During an inspection looking at part of the service

We carried out an announced targeted assessment of the responsive key question at Purfleet Care Centre on 22 November 2023. The assessment took place remotely. As part of the assessment we have reviewed the rating for the responsive key question. As a result, the responsive key question has remained requires improvement.

Safe – not rated, the rating of good was carried over from the previous inspection.

Effective - not rated, the rating of good was carried over from the previous inspection.

Caring - not rated, the rating of good was carried over from the previous inspection.

Responsive – as part of this assessment we reviewed the rating for the responsive key question, our judgement was the rating will remain requires improvement.

Well-led - not rated, the rating of good was carried over from the previous inspection.

Following our previous inspection in July 2022, the practice was rated good overall and for all key questions with the exception of the responsive key question which was rated requires improvement.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Purfleet Care Centre on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities to complete targeted assessments of the responsive key question to better understand the experience of patients and providers.

How we carried out the inspection

This assessment was completed remotely.

This included:

  • Conducting staff interviews using teleconferencing.
  • Requesting evidence from the provider.
  • Reviewing the data we hold on this provider.
  • Reviewing patient feedback reported directly to us, verified patient reviews and patient experience evidence supplied by the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • Patients could not always access care and treatment in a timely way.
  • The practice had begun to implement actions to improve patient access, this had not yet resulted in improved patient satisfaction in the National GP Survey results.

Whilst we found no breaches of regulations, the provider should:

  • Continue to review and improve patient satisfaction around access to the service.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

25 July 2022

During a routine inspection

We carried out an announced inspection at Purfleet Care Centre on 25 July 2022. Overall, the practice is rated as Good.

Safe - Good

Effective - Good

Caring - Good

Responsive – Requires improvement

Well-led - Good

This location was previously registered under a different provider. We inspected the practice under the previous provider registration on 30 July 2018:

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Purfleet Care Centre on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a comprehensive inspection to:

  • Inspect and rate all key questions

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit
  • Requesting staff complete questionnaires
  • Requesting the practice signpost patient to our website to complete ‘Give Feedback on Care’ forms for this service.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Feedback about patients satisfaction of their experience of staff and aspects of their experience of care was mixed. The practice had made changes in response to feedback.
  • GP survey data relating to access to care and treatment was lower for several indicators.
  • Feedback from several sources was negative relating to access. The practice had made adjustments to access and was continuing to make changes in response to this feedback.
  • The practice had adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. They were now in the process of adjusting services again to meet patients preferred way of accessing these and ensure access for those who may be digitally excluded.
  • Leaders recognised the challenges and were engaging in seeking ways to drive improvement in the services provided to patients.

Whilst we found no breaches of regulations, the provider should:

  • Continue to strengthen processes around medicines management.
  • Continue to take action to improve uptake of childhood immunisations and cervical screening.
  • Continue to improve patient satisfaction levels within appointments.
  • Continue to work on improving access to services.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care