3 October 2023
During a routine inspection
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff that knew them well and were trained to do their jobs. People’s needs and risks were assessed and supported to take their medicines safely. People were protected from the risk of abuse and the risk of mistakes being repeated was minimised due to incident recording processes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Consent to care and treatment had been obtained and where people lacked capacity relevant others had been involved in supporting people's decision making.
Staff took account of people’s wider holistic needs and people were supported to lead healthy lives and received support to eat and drink healthily. Staff were well trained and could work alongside other health professionals to provide effective care.
People were supported by caring and attentive staff. A relative said, “The main carers have bonded really well with [relative] and are friendly.” All the people we spoke with had positive feedback about staff. People said they felt very respected and comfortable in their presence.
Electronic care planning and rota systems were used. Plans were in place so that people and relatives could access care plans and rotas remotely. People told us concerns were addressed and resolved quickly. People were supported to take part in activities in their local community.
We observed a positive culture within the service and people spoke highly of their care and staff. Staff enjoyed their jobs and told us managers were supportive. Managers had a good understanding of risk and monitored outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Rating at last inspection
This service was registered with us on 29 April 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.