Archived: Triangle Dental

Updated 12 November 2015

Triangle Dental provides a wide range of dental treatments on a private basis for patients of all ages. A contract for the provision of NHS dental care to patients under the age of 18 is in place. The practice was open from 8.00am to 8.00pm Monday to Thursday, closing at 7.00pm on Friday. It was also open 8.00am to 1.00pm Saturday mornings. The practice was located over two floors. The ground floor enabled accessibility to patients with limited mobility.

The provider is a registered individual and has legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We spoke with two patients and reviewed 42 comment cards completed prior to our inspection. All of the comments we received from patients were positive. Patients told us they were pleased with the service they received and were given information they understood in regards to their treatment and treatment options. They also told us that the dentist and staff were professional, polite and helpful and they were treated with respect, care and compassion.

Updated 12 November 2015

We carried out an announced comprehensive inspection on Thursday 17 September 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

• Patients we spoke with and those who completed comment cards told us they were treated with care and staff were professional and friendly. We observed positive interaction between staff and patients during the inspection.
• Patients were able to access both routine and emergency appointments and there were clear instructions on how to access out of hours emergency dental treatment.
• Staff were supported in receiving training appropriate to their role and to keep up to date with developments and best practice in dental care.
• Care and treatment was based on thorough examinations and patients told us they understood their care and treatment and received treatment plans upon which to base their decisions to proceed with or decline treatment.

• The practice provided nurse advisers to promote children’s dental health and a separate waiting area for children.
• Patients could access appointments 11-12 hours a day during the week and also on Saturday mornings.

There was an area where the provider could make improvements and they should:

• Undertake manual cleaning using two separate containers or sinks to facilitate rinsing as per national guidance
• Review and risk assess which emergency medicines are available