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Ella McCambridge Care Home Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 26 September 2019

About the service

Ella McCambridge Care Home provides personal care and accommodation to up to 67 older people, some of whom were living with dementia, across two floors in one purpose-built home. There were 60 people living at the service at the time of our inspection.

People’s experience of using this service and what we found

People were safe and comfortable in a clean and homely environment they knew well.

Risk assessments contained sufficiently detailed person-centred information. Daily recording information was accurate and up to date. Staff demonstrated a good knowledge and awareness of risks.

The premises and all equipment were well maintained.

Medicines were managed safely, including storage, administration, disposal and all relevant training and competency assessments.

Staff worked proactively with external healthcare professionals to ensure people’s needs were met effectively. Staff were well trained and well supported to provide high standards of care to people.

People were included in the running of the service, for instance in making decisions about meals, décor and activities. Feedback from people, their relatives and a range of external professionals was extremely positive regarding the compassionate, affectionate and sensitive approach of staff. The service felt welcoming and calm as a result.

People ate well and had a choice of meals and snacks. Menus were varied and staff were patient when helping people decide what meals to choose.

The premises were suitable and spacious. The first floor was specifically for people living with dementia and had regard to best practice about dementia friendly environments.

End of life care was a strength of the service. Feedback from external professionals was positive and we saw a range of emotive thankyous from relatives of people who had previously used the service.

A range of group and individual activities were in place. There were good levels of community involvement in place and social isolation was limited wherever possible. Feedback from people and relatives was positive.

The registered manager was well respected in the organisation and further afield. They had a stable staff team who shared a consistent person-centred approach to care. Clear systems were in place for the review and audit of all aspects of the service. The registered manager was responsive to feedback about areas of emerging best practice and how to incorporate this into the service.

People’s capacity was assumed and staff acted in line with the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Best interest decision-making followed best practice guidance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 9 February 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 September 2019

The service was well-led

Details are in our well-led findings below.