• Care Home
  • Care home

Step Forward Support

Overall: Good read more about inspection ratings

24 Devonshire Road, Birmingham, B20 2PQ

Provided and run by:
Ignite Health And Home Care Services Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Step Forward Support on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Step Forward Support, you can give feedback on this service.

8 February 2022

During a routine inspection

About the service

Step Forward Support is a residential care home providing personal care to people who have learning disabilities or autistic spectrum disorder. The service can support up to five people.

People's experience of using this service and what we found

Systems were in place to protect people from the risk of abuse and harm.

People were comfortable, relaxed and happy around care staff and staff understood how to keep

people safe.

Staff understood who to report concerns to as well as the risks to people's health.

People's support needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk.

The risks to people's health were reviewed regularly and care plans updated following any changes.

The provider carried out recruitment checks to ensure staff were suitable for the role.

Staff had the necessary skills to carry out their role. Staff had regular training opportunities and training

specific to people's individual needs was provided.

Staff had very good knowledge and understood people's health conditions and the support they required.

People received their prescribed medicines safely and in accordance with their specific guidance.

People were supported to attend appointments with healthcare professionals and guidance was sought.

Staff followed the infection control procedures the provider had in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Some people who were identified as lacking capacity did not have capacity assessment. During the inspection this was raised with the registered manager who confirmed capacity assessments would be completed for all service users who lacked capacity.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. There was a strong focus on supporting people to be independent, develop their skills and access their local community. This enabled people who used the service to live as full as life as possible and achieve the best possible outcomes.

Right support:

• Model of care and setting maximises people's choice, control and independence

Right care:

• Care is person-centred and promotes people's dignity, privacy and human


Right culture:

• Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

People's individual communication needs were considered to support them to be involved in their care.

Systems and processes in place promoted a positive culture in the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first rating of this service. The service was registered with us on 03 July 2020.

Why we inspected

This was a planned inspection as the service had not previously received a rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.