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Inspection Summary


Overall summary & rating

Good

Updated 29 March 2019

About the service: Glenlyn provides a supported living service for adults with a learning disability, autistic spectrum disorders and/or mental health problems. Most people who use the service live in a shared house called Glenlyn which is situated in Exminster near Exeter.

People’s experience of using this service:

• People told us they felt safe. A person said, “Yes I do feel safe. I feel very safe.” People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe

• People were supported by a stable staff team who had been carefully recruited, trained and supervised. Staff knew people well and understood how to support people to remain safe and well. Staff were positive and enthusiastic about their jobs.

• People were supported by a caring staff team.

• Each person had a support plan in place which they had been involved in developing and consulted about. The plans provided good information about all aspects of people’s health, personal care and social needs and their support network.

• People were consulted and involved in the service. Their views were sought and valued. People felt able to speak out and raise any concerns or complaints, confident these would be addressed satisfactorily.

• The service ran smoothly. People and staff praised the registered manager and provider for the good management of the service. There were systems in place to monitor the service and make improvements where necessary.

Rating at last inspection: The service was previously inspected on 12 October 2016 when it was rated as Good.

Why we inspected: This was a scheduled inspection which was planned according to the previous rating.

Follow up: We will continue to monitor the service until we return to visit in line with our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made. Where a breach of regulation has been identified, summarise, in plain English, how the provider was not meeting the requirements of the law and state 'You can see what action we told the provider to take at the back of the full version of the report.' Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work there.

Inspection areas

Safe

Good

Updated 29 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 29 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 29 March 2019

The service was caring

Details are in our Caring findings below

Responsive

Good

Updated 29 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 29 March 2019

The service was well-led

Details are in our Well-Led findings below.