About the service
Legacy Centre known as Democare Services Limited is a domiciliary care agency. It provides personal care and support to people who live in their own homes. At the time of inspection there were three people receiving personal care. This included older people and people living with dementia.
People’s experience of using this service and what we found
People and their relatives spoke highly of the care the service provided. They described staff as kind and compassionate who went above and beyond to ensure they received high quality care. They felt safe and supported by staff who genuinely cared for them.
People were safeguarded from the risk of abuse. The registered manager and staff were aware of their responsibilities to keep people safe and could explain the actions they would take to protect the interests of the people they supported.
Risks to people and within their home environments were assessed and well managed. Staff understood infection control procedures and had received training to protect people from infection risks associated with COVID-19.
The service had employed sufficient numbers of staff to deliver the care and support people required. Staff were fully trained and received an induction which involved shadowing the registered manager. Staff told us they felt valued and could seek advice from the registered manager.
There were systems and processes in place to assess, monitor and improve the quality of the care being provided. The service worked in collaboration with people and their relatives by seeking people’s opinions to develop care plans that were person centred. The registered manager also worked closely with health care professionals to make sure people received the appropriate care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the
least restrictive way possible and in their best interests; the policies and systems in the service supported
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 April 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.