Angelcare Residential Living

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People and relatives provided positive feedback regarding the service responding to people’s immediate needs. Relatives told us there had been appropriate interventions in place when people had a fall and required an ambulance, for example. One relative told us “Very much responsive, if [my relative] is not well they are on it, and informed.”

The service has an equality, diversity and human rights policy in place. We found evidence the service supported people’s individual likes and preferences, as well as cultural and religious needs. We found there were regular church services held within the service. Staff knew people well and took the time to get to know people individually to best understand their needs and preferences.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.