Background to this inspection
Updated
11 February 2022
The registered provider for the service is Caroline Tye. The provider is registered to carry out the regulated activity of surgical procedures at The Northwood Clinic, 36 Westow Street, Upper Norwood, London, SE19 3AH.
The service provides cosmetic treatments to people over the age of 18 years.
This Northwood Clinic is registered with CQC under the Health and Social Care Act 2008 for thread lift treatments.
The treatment of thread lifts is carried out by a member of staff who is registered with the Health Professions Council, they are supported by the provider and administration staff.
The service is open for appointments: -
- Monday 9am to 5pm.
- Tuesday 9am to 8pm.
- Wednesday 9am to 5pm.
- Thursday 9am to 8pm.
- Friday 9am to 5pm.
- Saturday 9am to 5pm.
How we inspected this service
The methods that were used, were interviewing staff and review of documents.
To get to the heart of patients’ experiences of care and treatment, we always ask the following question:
This question therefore formed the framework for the areas we looked at during the inspection.
Updated
11 February 2022
We carried out an announced inspection of The Northwood Clinic on the 14 October 2021 where the service was rated good overall and for all key questions, with the exception of well-led. Where we issued a breach of Regulation 17 (Good Goverance) of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
The full report of the previous inspection can be found by selecting all reports linked for The Northwood Clinic on our website www.cqc.org.uk.
The provider was registered for the regulated activity of surgical procedures at The Northwood Clinic on 6 April 2020.
The service provides cosmetic treatments to people over the age of 18 years.
The Northwood Clinic is registered with CQC under the Health and Social Care Act 2008 for thread lift treatments which are carried out by a registered health care professional. The other cosmetic services provided are exempt from CQC registration, these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
We carried out a focused inspection on the 3rd February 2022, to review the improvements made by the service in response to the breach of regulation.
We have rated the service Good overall.
We have rated the service Good for providing a well led service.
Our key findings were:
- At our previous inspection on the 14 October 2021, we rated well-led as requires improvement because we were unable to be assured that the recently implemented goverance systems were sustainable. At this inspection we found the provider had responded to our findings and had fully embedded the new goverance and risk systems.
- Structures, processes and systems to support good governance and management were clearly set out, understood and effective.
- There was an effective, process to identify, understand, monitor and address current and future risks including risks to patient safety.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care