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Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Coopers Hill on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Coopers Hill, you can give feedback on this service.

Inspection carried out on 17 June 2021

During a routine inspection

About the service

Coopers Hill is a domiciliary care service which provides care to people living in their own houses and apartments, some of whom were living with dementia. At the time of our inspection all those receiving a service lived in the Audley Coopers Hill retirement village. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection three people were receiving the regulated activity personal care.

People’s experience of using this service and what we found

People and their relatives told us they felt safe in the company of staff. Staff had completed safeguarding training and were aware of their responsibilities to report any concerns or potential abuse. Risk management plans were in place and guidance provided on how to keep people safe. Action was taken following accidents and incidents to minimise the risk of them happening again. Enough staff were available to meet all care calls and on-call staff were based at the retirement village 24 hours a day.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People confirmed they were asked for consent prior to receiving care and staff used their knowledge of people’s interests to support them in planning their care.

People told us staff were kind and treated them with respect. Staff knew people well and were motivated to provide personalised care. Where required, people were supported to access support from health and social care professionals.

Staff received training in their roles and their competency was assessed through regular supervision and spot checks. There was a positive culture and clear values running through the service. The manager had implemented communication systems and people and staff told us they were approachable and responsive. Quality assurance systems were in place to monitor the quality of the service.

For more details, please see the full report which is on the CQC website at

Rating at last

This service was registered with us on 8 April 2020 and this is the first inspection.

Why we inspected

This was a planned comprehensive inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.