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Walsingham Support - Home Counties Outreach Services Good

Inspection Summary

Overall summary & rating


Updated 27 April 2019

About the service: The service provided care and support to adults with learning disabilities or autistic spectrum disorder in their own homes. At the time of the inspection 10 people were being supported by the service.

People’s experience of using this service:

People told us they felt safe and happy with the support staff provided to them.

People told us staff were friendly, kind and listened to them. Care plans were reflective of people`s likes, dislikes and preferences about the care they received.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People said they were free to plan their free time and staff supported them to do what they wanted discussing what risks were involved and also how to keep safe. As a result, people went on holidays, days, attended different clubs depending on their hobbies and interests.

People were pleased that staff listened to their wishes and their choices were respected. Staff knew how to support people to live a healthy life and helped people attend their annual health checks as well as make appointments to see health professionals when there was a need for it.

Staff received training to understand current best practice and provide people with the care they needed effectively. They told us they had regular supervisions and their managers were approachable if they needed any guidance or advice.

The provider was recruiting, and, in the meantime, permanent staff vacancies were covered by agency staff. The same agency staff were booked when possible to ensure people had continuity of care and support.

The registered manager and service managers regularly audited various aspects of the service to ensure the quality of the service was monitored and improvements were made when needed. The provider`s quality team visited and audited the service on a regular basis. Improvements needed were discussed and implemented.

Rating at last inspection: Good (report published 06 June 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 27 April 2019

The service was safe

Details are in our Safe findings below.



Updated 27 April 2019

The service was effective

Details are in our Effective findings below.



Updated 27 April 2019

The service was caring

Details are in our Caring findings below.



Updated 27 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 27 April 2019

The service was well-led

Details are in our Well-Led findings below.