Updated 26 March 2019
The Inspection ¿ We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
inspection team ¿ Consisted of an adult social care inspector.
Service and service type ¿ This domiciliary service provides personal care to people living in their own homes. They provide support for people that included, mental health, older people and younger adults.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection ¿ The provider was given 48 hours’ notice because the location provided a domiciliary care service to people who lived in the community. We needed to be sure that we could access the office premises and speak with people.
This comprehensive inspection visit took place on 05th and 6Th March 2019 and was announced.
What we did ¿ Before our inspection we completed our planning tool and reviewed the information we held on the service. This included notifications we had received from the provider, about incidents that affect the health, safety and welfare of people supported by the service and previous inspection reports.
We also checked to see if any information concerning the care and welfare of people supported by the service had been received. We contacted the local contracts commissioning department. This helped us to gain a balanced overview of what people experienced accessing the service.
As part of the inspection we used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with a range of people about Hands Care Agency they included nine people who used the service, four relatives and eight staff members. In addition, we spoke with two of the owners of the service in which one was the registered manager.
We looked at records related to the management of the service. We did this to ensure the management team had oversight of the service and they could respond to any concerns highlighted or lead the agency in ongoing improvements. We also looked at staffing levels, training records and recruitment procedures for staff.