We carried out a review of the data available to us about Fountains Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Fountains Care Home, you can give feedback on this service.
Fountains Care home is a residential care home providing personal care to up to 80 people. At the time of our inspection 24 people lived at the home and one person was in hospital. Accommodation is provided in a purpose-built home across four wings. Two of these wings specialises in providing care to people living with dementia.
People’s experience of using this service and what we found
People felt safe living at Fountains Care home. Staff and the management team knew how to keep people safe and protected from harm. Risks associated with people’s care were identified, assessed and well managed. People received their medicines when needed and medicines were managed safely. Staff were recruited safely. There were enough staff on duty to meet people’s needs during our visit and some new staff were being recruited. The home was clean, and the provider’s infection and control measures were effective. A range of communal areas including a bistro and well-maintained garden was available for people to enjoy.
People and their relatives had confidence in the ability of staff to provide effective care. Staff completed an induction when they started working at the home. Staff were developed through ongoing training to help them provide effective care to people. People liked the food available and their dietary needs were met. People had access to healthcare professionals to ensure their ongoing needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received person centred care and had developed positive relationships with staff who they described as ‘very good’. Staff had a good understanding of people’s care and support needs. We saw staff treated people with kindness. People’s right to dignity and privacy was respected and their independence was promoted.
Care plans were developed in partnership with people to ensure they reflected people’s preferences, religious and cultural beliefs and values. The management team encouraged people, relatives and staff to provide feedback about the service. Feedback was used to drive forward improvement and learn lessons.
People and relatives spoke positively about the registered manager. The registered manager had systems and processes in place to learn from incidents and events at the service. Good governance was embedded, and managerial and provider oversight of the service was good. Staff felt supported by the management team who worked in an open and transparent way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on the 13 May 2020 and this is the first inspection.
Why we inspected
This was a planned inspection to provide a rating for the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.