• Care Home
  • Care home

Primecare

Overall: Good read more about inspection ratings

62 Downs Grove, Vange, Basildon, Essex, SS16 4QL (01268) 553222

Provided and run by:
Select Primecare Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 11 November 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Primecare is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection

We spoke with seven people who used the service and three relatives about their experience of the care provided. We spoke with six members of staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included six people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Overall inspection

Good

Updated 11 November 2021

About the service

Primecare is a residential care home providing personal care to up to 41 people aged 65 and over. At the time of the inspection, 26 people were using the service.

People’s experience of using this service and what we found

People were being cared for safely. All risk assessments were currently being updated onto an electronic care planning system and the new registered manager was on target to complete this. Staff knew people very well.

Systems were now in place to monitor accidents and incidents and ensure safeguarding concerns were referred in a timely manner. Learning lessons from these to reduce the risks of issues occurring again were discussed with staff. There were enough staff deployed at the time of the inspection to meet people's needs. We observed positive interactions between staff and people. Staff worked as a team to meet people's needs. People's medicines were well managed.

Prior to people moving into the service their needs were assessed. These assessments were used to develop the person's care plans. People enjoyed a varied and nutritious diet. Staff worked with external professionals to promote people’s health and wellbeing. Improvements had been made to the environment; however, we have made a recommendation about supportive environments for people living with dementia. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

A new manager had just started at the service and staff were positive about their appointment. Following the inspection, the manager was registered with CQC. The provider and the management team carried out the appropriate checks to ensure the quality of the service was continuously moving forward.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 22 October 2020) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions safe, effective and well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Primecare on our website at www.cqc.org.uk.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.