You are here

Care Dynamics Ltd Outstanding

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 15 February 2019

What life is like for people using this service:

• Without exception, everyone we spoke with praised the service they received and were treated with kindness, compassion and respect. An example of the comments we received was “They are wonderful. I can’t praise them enough”.

• People consistently told us how they received care from staff who knew their needs well, at times when they expected them and this helped to make them feel safe.

• We received extremely positive feedback on how staff went over and beyond what they were expected to in order to provide a truly person centred service.

• People and staff described how the service made them feel respected, valued and listened to. Respect for privacy and dignity was at the heart of the service's culture and values.

• There were high levels of satisfaction across all staff. Staff described being "Proud" to work for Care Dynamics, and how they had worked for other companies and there was "No comparison." Staff were enthusiastic at the opportunities they had to improve and develop by being encouraged to gain additional qualifications, as well as being able to progress in their career by being promoted to senior roles.

• The whole service continued to have a good track record and recently received the Home Care Provider of the year 2018 award from the Local Authority ‘Proud to care’ campaign.

• More information is in the full report.

Rating at last inspection:

GOOD (The date last report published was 20 June 2016).

About the service: Care Dynamics Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. Some of these people have a learning disability and others are older people. At the time of our inspection they were providing personal care to 37 people.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service has improved and has been rated Outstanding.

Going forward we will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated as Outstanding.

Inspection areas

Safe

Good

Updated 15 February 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 15 February 2019

The service was effective

Details are in our Effective findings below.

Caring

Outstanding

Updated 15 February 2019

The service was exceptionally caring

Details are in our Caring findings below.

Responsive

Good

Updated 15 February 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 15 February 2019

The service was exceptionally well-led

Details are in our Well-Led findings below.