The Care Quality Commission
  • Dentist
  • Dentist

White Rock Dental

11 White Rock, Hastings, East Sussex, TN34 1JY (01424) 420049

Provided and run by:
Mr Amit Shah

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 25th March 2026

We found the practice had met regulations.

The practice had systems to identify and manage risks, including infection prevention and control. We found some minor adjustments to the infection control processes were required.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Hastings and provides private dental care and treatment for adults and children.

The practice did not have step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 3 staff, of which there were a dentist, a trainee dental nurse, and a practice manager. We gathered feedback from staff and spoke to all the staff during our inspection.

Due to the short announcement of our inspection, we were unable to speak with patients on the day of our visit. We looked at recorded online feedback from 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented:

  • Friendly staff and professional service
  • Excellent dental work received
  • Outstanding team, professional service. I was made to feel calm and reassured
  • The team are kind and reassuring they put you at ease.
  • Caring and empathetic staff and pain free treatment 10 out of 10.
  • The practice is clean and organised.
  • Staff are wonderful, everything is explained in detail and there’s no rush.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients commented they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients had mentioned they were supported to maintain their oral health and were provided with appropriate information and resources.

 

02 November 2022

During a routine inspection

We carried out this announced focused inspection on 02 November 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment,

we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared to be visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

White Rock Dental is in Hastings and provides NHS and private dental care and treatment for adults and children.

There is no level access to the practice for people who use wheelchairs and those with pushchairs. Patients are advised at the point of enquiry there is no level access and referred to another practice close by. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice. The practice has made some adjustments to support patients with additional needs.

The dental team includes a dentist, a dental nurse and a receptionist. The practice has 2 treatment rooms.

During the inspection we spoke with the dentist, the dental nurse and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday 9am to 6pm