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Reports


Inspection carried out on 19 August 2014

During a routine inspection

We visited Dental 397 on a Tuesday afternoon, met the dentist and staff on duty and toured the premises. We looked at documents related to the running of the practice. We received feedback from nine patients, either by phone or email.

People told us they were very happy with the practice. They said the whole team were polite and helpful. One person said, “They are very professional in their approach and I trust their judgment completely”. Several people said they were generally nervous about going to the dentist but felt reassured and helped to relax here.

People said they had been well informed and that the dentist and team were very professional and forthcoming with information. One person said the dentist had lead them through the consent form and asked them to sign only when they were happy with everything that they had heard.

We saw that the premises offered level access. People said they liked the clean and smart surroundings. We found that systems were in place to maintain the quality and safety of the service.