• Dentist
  • Dentist

Dental 397

397A Topsham Road, Exeter, Devon, EX2 6HD (01392) 879397

Provided and run by:
Ninnuola Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

We carried out this announced, on-site inspection on 5 May 2026.

We found the practice had not met all regulations.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice had safeguarding processes, and staff knew their responsibilities for safeguarding.

Staff obtained patients’ consent to care and treatment in line with legislation and guidance.

Recruitment procedures reflected current legislation.

We found shortfalls in appropriately assessing and mitigating risks in relation to the control of substances hazardous to health and emergency medicines.

The practice did not have an appropriate risk assessment in place for fire safety.

Although there are issues to be addressed, the impact of our concerns relates to the governance and the oversight of the risks, rather than a patient safety risk.

The practice is in Exeter and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 6 staff, of which there were 2 dentists, 3 dental nurses and 1 dental therapist. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses and 1 dental therapist.

The provider was not complying with Regulation 17 Good Governance. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.

19 August 2014

During a routine inspection

We visited Dental 397 on a Tuesday afternoon, met the dentist and staff on duty and toured the premises. We looked at documents related to the running of the practice. We received feedback from nine patients, either by phone or email.

People told us they were very happy with the practice. They said the whole team were polite and helpful. One person said, 'They are very professional in their approach and I trust their judgment completely'. Several people said they were generally nervous about going to the dentist but felt reassured and helped to relax here.

People said they had been well informed and that the dentist and team were very professional and forthcoming with information. One person said the dentist had lead them through the consent form and asked them to sign only when they were happy with everything that they had heard.

We saw that the premises offered level access. People said they liked the clean and smart surroundings. We found that systems were in place to maintain the quality and safety of the service.