• Care Home
  • Care home

Candlewood House Care Home

Overall: Good read more about inspection ratings

Bentley Drive, London, NW2 2TD (020) 3893 2929

Provided and run by:
Candlewood House Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Candlewood House Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Candlewood House Care Home, you can give feedback on this service.

15 December 2021

During a routine inspection

About the service

Candlewood House Care Home is a residential home providing personal care, nursing care and treatment of disease, disorder or injury to adults. The service can support up to 86 people. At the time of the inspection 13 people were using the service.

Candlewood House Care Home accommodates people across three floors, out of which only the ground floor was occupied at the time of the inspection. The home had adapted facilities including lifts, specialist baths and appropriate grab rails and handles. The building had ample communal areas including a garden and outdoor visiting facilities.

People’s experience of using this service and what we found

People were supported by suitably skilled staff. However, some people experienced delays when receiving care. We have made a recommendation around staffing levels.

People told us they felt safe using the service. Medicines were managed safely. Risks associated with people’s health and care were identified and assessed as and when needed, and staff were provided with clear guidance. Staff followed appropriate infection control practices. Accident and incidents were recorded and any lessons learnt were used as opportunities to improve the quality of service.

Assessments were carried out prior to people joining the service to ensure their needs could be met. Staff had the training, knowledge and experience to support people's needs. People were supported to maintain good health and had access to a range of healthcare services when needed. People were encouraged to eat a healthy well balanced diet for their wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in making decisions about their own care. We observed staff treating people kindly and catered to their needs in a person-centred way. We saw positive interactions between people and staff. Staff encouraged people to be more independent by doing various tasks for themselves. Systems were in place to manage complaints efficiently.

There were effective systems in place to assess and monitor the quality of the service provided. There was an open and inclusive culture within the home where people, relatives and staff felt comfortable to share their views. Staff worked in partnership with healthcare services and professionals to improve and maintain people's quality of life.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 May 2020 and this is the first inspection.

Why we inspected

This was a planned inspection in line with our regulatory approach.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our regulatory approach. If we receive any concerning information we may inspect sooner.