We carried out a review of the data available to us about Flow Healthcare Winchester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Flow Healthcare Winchester, you can give feedback on this service.
Flow healthcare-Morden is a domiciliary care agency providing personal care to people living in their own homes, the majority of them in the Elmbridge area. At the time of the inspection, there were 43 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives were happy with the care and support they received. They had no concerns about their safety. We were assured that the provider was using PPE effectively and safely and was accessing COVID-19 testing for care workers. The provider had robust recruitment procedures in place which meant care workers were safe to work with people using the service. We were assured that the provider managed risks so people were kept safe.
Care workers received appropriate training to help them to support people in the best way possible. People and their relatives told us they were happy with support they received in relation to their ongoing healthcare and eating and drinking needs. Care plans captured these needs which care workers followed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s privacy and dignity was respected by care workers. Care was delivered in a way that promoted people’s independence.
Care plans captured people’s support needs, and these were reviewed on a regular basis. There had been no formal complaints received from people or their relatives, but they were given details of how to do this if needed.
The service was managed well. The registered manager was approachable and encouraged feedback from people and staff. There were quality assurance checks in place to help ensure the service delivered to people was of a good standard. The registered manager was keen to improve the service and there was an action plan that identified any areas that needed addressing which helped to drive this improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 March 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.