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Inspection carried out on 3 November 2020

During an inspection looking at part of the service

Balmoral Care Home is a residential care home providing accommodation and personal care for people. The service can support up to 33 people. At the time of the inspection there were 23 people living at the home.

We found the following examples of good practice.

¿ Systems were in place for ensuring safe visits, this included health screening and use of PPE. Local restrictions on visiting were in place at the time of the inspection and alternative measures such as video calls were being used.

¿ National guidance was followed on the use of personal protective equipment (PPE) and regular Covid 19 testing of staff and residents was taking place. There were supplies of PPE readily available to staff and visitors. Staff had received appropriate infection control and prevention training.

¿ The home was clean. There was an ongoing programme of replacement of flooring and furnishings to help staff maintain this. Easy clean flooring and furnishings were being introduced.

¿ There were procedures, policies and risk assessments to manage and minimise the risks Covid 19 presented to people who used the service, staff and visitors. Managers and staff worked closely with a range of external health and social care professionals.

We were assured that this service met good infection prevention and control guidelines.

Further information is in the detailed findings below.