We carried out a review of the data available to us about Alfa House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alfa House, you can give feedback on this service.
Alfa House is a domiciliary care agency providing personal care to people who live in their own houses and flats. At the time of the inspection the agency provided support with personal care to four older people with physical and health related support needs, some of who also lived with dementia.
People’s experience of using this service and what we found
People told us they felt safe with staff and found staff to be competent. Staff were trained to provide safe care and support. People’s individual needs and risks were assessed with them and their representatives where relevant. This included support people might have needed to take their medicines or to protect themselves from avoidable harm.
There were enough staff employed to provide people with timely visits. New staff were recruited safely. Although there were no incidents, accidents or safeguarding concern raised since the service started providing support to people, the registered manager and staff knew what to do to protect people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were caring and respected them, their preferences, families and homes. One person told us, “[Staff] are very friendly. There is nothing to improve. I am very pleased with them.”
People were involved in planning and reviewing their care and asked for their feedback by the management. They knew how to raise any issues and felt listened to. When needed, a solution was offered and implemented to improve the care they received. People’s care plans included personalised information about them and their needs. Staff knew people well.
The registered manager and the manging director created a positive, open and transparent culture in the service and knew people well. Staff felt supported in their roles. The management team maintained direct oversight of the day to day care provided to people and supported staff to take action to contact other social care or healthcare professionals when people needed help to do so.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 March 2020 and this is the first inspection.
Why we inspected
This was a planned first inspection of this service since its registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.