We carried out a review of the data available to us about Top-Notch Healthcare Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Top-Notch Healthcare Services Limited, you can give feedback on this service.
Top-Notch Healthcare Services is a domiciliary care agency providing personal care for 1 person. The service provides support to people living in their own home. At the time of our inspection there was 1 person using the service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People's experience of using this service and what we found
Right Support:
Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs. People’s care plans were detailed and met people’s needs.
We have made a recommendation about personalised care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to protect people. Staff had training on how to recognise and report abuse and they knew how to apply it.
People and their relatives could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.
Right Culture:
People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people’s views.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first rating for this service. This service was registered with us on the 24 March 2020 and this is the first inspection.
Why we inspected
The inspection was prompted by a review of the information we had about the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.