Archived: Unit 24 Price Street Business Centre

We found the following examples of good practice.

We were assured the provider and staff at the service had taken appropriate action to help minimise the spread of infection and help ensure people were safe during the COVID-19 pandemic.

Staff members told us that they received appropriate support to help keep themselves and others safe including having additional training on COVID-19 risks, being provided with supplies of appropriate PPE and having access to regular testing at the providers office. Any staff members who were at high risk from COVID-19 had appropriate measures in place. Staff members described a positive culture of teamworking at the service.

The service had made use of testing for COVID-19 for staff members.

The registered manager showed us, and staff told us that they had received appropriate training, support and regular reminders in infection prevention and control practices. This included appropriate reminders when staff logged into the mobile recording app on their phones, and regular newsletters.

Staff members were provided with appropriate PPE and the service had good supplies of this equipment. We spoke with four people who use the service, the majority told us that staff always wear appropriate PPE when visiting their home.

The provider had ensured that an appropriate infection prevention and control policy was in place. They had also ensured that appropriate plans were in place in the event of any outbreak, to help ensure that people using the service remained safe.

The registered manager worked in partnership and shared information with the local Infection Prevention and Control Team (IPC) when any staff member or person using the service tested positive for COVID-19.

Unit 24 Price Street Business Centre is a domiciliary care service and is part of the Care at Home Group Ltd. At the time of the inspection 99 people received support from the service, with 99 of those receiving personal care. The CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they knew the staff would be attending to their care and support needs. The registered manager explained factors such as the impact of the COVID-19 pandemic had, at times, impacted on staff absence which in turn had affected continuity on occasion.

People received their medicines from trained and competent staff. Reviews systems were in place, to ensure there is a consistent approach to medicines administration in the community and audits were completed weekly.

Procedures were in place to protect people from abuse and people told us they felt safe with the staff who supported them. Staff were aware of the procedures to follow to prevent and control the spread of infection and received specific guidance about the COVID-19 pandemic. Risks associated with individual's needs were assessed and regularly reviewed with measures in place to mitigate these.

Recruitment procedures were safe.

People were treated with dignity and respect. People told us that staff, “They are all very good, nothing too much trouble” and "polite".

Each person had a personalised care plan which was detailed, person-centred and included assessment of people's specific communication needs. We saw that people had been involved in planning their support.

People were aware of who to contact if they had any concerns.

People and relatives were positive about the culture of the service and staff. Staff felt supported in their roles. There were opportunities for people to provide their views of the service they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 01/04/2020 and this is the first inspection.

Why we inspected

We carried out an announced comprehensive inspection of this service to ensure the services provided to people was safe, effective, compassionate and high-quality care.