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Inspection Summary

Overall summary & rating


Updated 24 December 2020

About the service

Maples Care Home is a care home set over three floors and provides residential, nursing and dementia care and support for up to 75 older people. At the time of our inspection, 51 people were using the service and the top floor was not in use to provide any regulated activities.

People’s experience of using this service and what we found

The service had improved on their records management practices; however, some records were not always updated as regularly as required. The service had systems in place to assess and monitor the quality and safety of the service and to continuously learn to drive improvements but did not identify the issues we found with records management.

People's care and support needs were met. Relatives and professionals were complimentary about the service. Relatives told us their loved ones were safe and were happy living at the home. People were protected from the risk of avoidable harm, abuse and neglect. People were supported by sufficient numbers staff to ensure their needs were safely met and the service followed appropriate recruitment practices. Medicines were managed safely, and staff followed appropriate infection control practices to prevent or minimise the spread of diseases.

People's needs were met by the design, decoration and adaptation of the home. People were supported to eat and drink sufficient amounts for their health and wellbeing and to access healthcare services. People's needs were regularly assessed and care and support was planned to meet their individual needs. Staff were supported through induction, training and supervision to ensure they had the knowledge and skills required for their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff that were kind, caring and respectful of them and their end of life wishes. People were involved in making decisions about their care and support needs and their views were taken into consideration when planning their care. People's privacy and dignity was maintained, their independence promoted, and their diverse and cultural needs respected.

People were supported to develop and maintain relationships important to them and participate in activities that interest them. People's communication needs had been assessed and met and Relatives told us they knew how to make a complaint if they were unhappy.

The management team demonstrated a commitment to provide high quality care and knew they had to be honest, transparent and open when things went wrong. Feedback was sought from people, their relatives and staff to improve on the quality of the service provided. The service worked in partnership with key organisations and health and social care professionals to deliver an effective service. Staff knew of their individual roles and responsibilities, they told us they felt supported in their role and were happy working at the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was inadequate (published 23 January 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since 23 January 2020. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This was a planned inspection based on the previous rating. We looked at infection prevention and control measures under the Safe key question. We

Inspection areas



Updated 24 December 2020

The service was safe.

Details are in our safe findings below.



Updated 24 December 2020

The service was effective.

Details are in our effective findings below.



Updated 24 December 2020

The service was caring.

Details are in our caring findings below.



Updated 24 December 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 24 December 2020

The service was not always well-led.

Details are in our well-Led findings below.