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Inspection Summary

Overall summary & rating


Updated 24 August 2017

This inspection took place on 11 July 2017 and was announced. Your Life (Cheltenham) provides domiciliary care and support for people living in Jenner Court. Jenner Court is a sheltered housing complex in Cheltenham. Staff from Your Life (Cheltenham) provide care and domestic support to people who live at Jenner Court. While many people were living in Jenner Court and received domestic support, we only inspected the service provided to people who received support with their personal care (as regulated by CQC). At the time of our inspection eight people were receiving personal care from Your Life (Cheltenham). This included support with maintaining personal hygiene, eating and drinking and medicines.

We last inspected the service in March 2016. At the March 2016 inspection we rated the service as “Requires Improvement”. We found the provider was meeting all of the requirements of the regulations at that time; however we found that good practices had not always been established and maintained in relation to the amount of staff deployed and maintaining people’s care records. During this inspection we found improvements had been made to how staff were deployed and in the maintenance of people’s care records.

Since our March 2016 inspection a new registered manager had been recruited and registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe and comfortable living at Jenner Court, and when receiving support from Your Life (Cheltenham) care staff. People felt their needs were met by skilled and dedicated care staff. People spoke confidently about the registered manager and were happy with the care and support they received. People received personalised care in order to meet their needs This included help with personal hygiene needs and with taking their prescribed medicines. People told us they felt listened to and they could not fault the care they received.

Care staff told us the service had improved. Staff had access to appropriate training and had the skills they needed to meet people’s needs. They spoke confidently about the support they had received from the registered manager and they told us their professional development was promoted.

The registered manager and provider had systems to monitor the quality of service people received. The systems enabled the registered manager and provider to identify concerns and drive improvements. People’s views were sought and acted on by the registered manager to improve the quality of the service they received.

Inspection areas



Updated 24 August 2017

The service was safe. People felt safe living at Jenner Court and when receiving care from care staff. Care staff had a clear understanding of their responsibilities to identify and report concerns or allegations of abuse.

People told us care staff spent time with them. Staff told us they had enough time to assist people in a safe and calm manner. The provider and manager ensured staff were of good character before they supported people.

Risks to people’s care had been identified and there was clear guidance to staff on how to manage these risks. Where people needed assistance with medicines, this was done in a safe manner.



Updated 24 August 2017

The service was effective. People were supported by staff who had the skills they needed to meet people’s needs. Care staff had access to effective professional development. They received one to one meetings with their line managers and felt supported.

People were supported to make choices and care staff had knowledge in relation to the Mental Capacity Act 2005.

Where necessary, people were supported with their dietary and healthcare needs.



Updated 24 August 2017

The service was caring. People spoke highly about the care staff and felt they were treated with dignity and respect.

There was a caring culture across the service. Staff spoke about people in a kind and a caring manner.

People were supported to express their views and were involved in making decisions regarding their care and support.



Updated 24 August 2017

The service was responsive. People’s care plans were personalised to people’s specific needs.

People were involved in the planning of their care.

People were confident their comments and concerns were listened to and acted upon by the registered manager and provider.



Updated 24 August 2017

The service was well-led. People felt the registered manager was approachable.

The registered manager and provider had systems in place which enabled them to monitor the quality of service being provided, identify shortfalls and take action to address these.

The views of people, their relatives and staff were sought and acted upon.