The Care Quality Commission
  • Doctor
  • GP practice

The Vicarage Lane Surgery

Overall: Good read more about inspection ratings

Dr Ashar's Practice at Vicarage Lane Health Centre, 10 Vicarage Lane, London, E15 4ES (020) 3817 8300

Provided and run by:
Dr Vaishali Ashar

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Vicarage Lane Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Vicarage Lane Surgery, you can give feedback on this service.

30 June 2022

During an inspection looking at part of the service

We carried out an announced focused inspection at The Vicarage Lane Surgery on 30 June 2022.

We previously carried out an announced inspection at The Vicarage Lane Surgery on 28 September 2020, when the practice was rated as good overall, for all key questions and areas except for caring and the practice was rated as requires improvement in this key question.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Vicarage Lane Surgery on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a focused inspection to review the rating for the key question of:

  • Caring

How we carried out the inspection/review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to complete this off-site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Speaking with staff using video conferencing.
  • Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

This practice remains as good overall.

We have rated the key question for caring as good because the practice had:

  • Gradually increased patient satisfaction achievement rates in the National GP Patient Survey (GPPS), in relation to the caring element of the survey.

  • Increased the rate of carers who had been identified and registered at the practice.

  • Introduced Champions for Carers at the practice who support patients in the practice who are identified as being a carer.
  • Developed caring services for patients regarding a mini-strategy for cancer services; services for veterans and they had developed a sustainable greener practice strategy.

Whilst we found no breaches of regulations, the provider should:

  • Continue to improve patient satisfaction achievement rates in the National GP Patient Survey (GPPS).

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

28 September 2020

During a routine inspection

We carried out an announced comprehensive inspection at Dr Ashar’s Practice on 28 September 2020 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • what we found during a remote records review
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected from avoidable harm.
  • There were effective systems to share learning.
  • Risks were adequately mitigated.
  • Patients received effective care and treatment that met their needs.
  • The practice organised and delivered services to meet patients’ needs.
  • Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality care.

  • The practice did not achieve the childhood immunisation targets.

  • There was low patient satisfaction with some elements of services provided.

The practice should:

  • Continue to work to improve childhood immunisation uptake.
  • Continue to work to improve patient satisfaction with services provided.
  • Continue the ongoing work to identify patient carers to ensure they are provided with the support and information they need.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care