We carried out a review of the data available to us about I Care (GB) Limited - Wirral on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about I Care (GB) Limited - Wirral, you can give feedback on this service.
I Care (GB) Limited – Wirral is a domiciliary care agency. It provides personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection 32 people were receiving a service.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff supported people to take medicines safely. Staff were trained in medicines management and knew how to ensure that people received their prescribed medicines on time.
Staff received an induction and were supported through a programme of regular supervision and training.
Feedback from people and their relatives showed there were few punctuality issues. Although staffing had been problematic due to staff absences the provider had managed to minimise the impact on the people using the service.
People received person centred care. Their assessments showed they had been involved in the process. Care plans described how people should be supported so that their privacy and dignity were upheld.
Care workers demonstrated good knowledge and skills necessary for their role. People's health needs were met. The service worked with a range of external professionals, so people received coordinated care.
People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.
There were governance structures and systems which were regularly reviewed. There was a complaints procedure in place, which people and their relatives were aware of. Quality assurance processes such as audits and spot checks, were used to drive improvements. The provider was in the process of changing over to an electronic form of care plans, however the existing care plans held appropriate information for staff to safely support people.
Rating at last inspection This service was registered with us on 19 March 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.