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Archived: Lifeways Community Care Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 24 June 2016

The inspection took place on 18 and 19 May 2016 and was announced. We gave the service 48 hours’ notice of the inspection because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Lifeways Community Care is registered to provide personal care services to people in their own homes or supported living. People the service supports have a range of needs including physical disability and learning disability. On the day of the inspection, 45 people were receiving support. There was no registered manager in post, but the recently appointed area manager had applied to be registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run.

People told us they felt safe. We found from the care staff we spoke with that they knew how to keep people safe and where people were at risk what action they should take. The provider had an appropriate medicines procedure in place to ensure people received their medicines safely.

Care staff were able to receive support to ensure they had the skills and knowledge to meet people’s needs. People were able to give their consent before they were supported. The provider ensured the requirements of the Mental Capacity Act (2005) were being adhered to so people’s human rights were not being restricted unlawfully.

People’s dignity, privacy and independence was respected. People’s needs were assessed appropriately and a care plan was in place which people were involved in. People were also involved in the decisions that related to the support they received and where reviews were carried out people told us they were involved.

People were able to receive support that was not only responsive to their needs but people were able to make decisions on the service they received. The provider ensured there was a complaints process in place to enable people to share any concerns they had.

We found that care records had improved since our last inspection and the provider was implementing a new care management process.

The provider carried out quality assurance checks and audits to ensure the quality of the service people received.

The provider used questionnaires to gather people’s views on the service they received.

Inspection areas

Safe

Good

Updated 24 June 2016

The service was safe.

People felt safe within the service and around care staff.

There were sufficient staff to support people appropriately.

People were able to receive medicines as they needed.

Effective

Good

Updated 24 June 2016

The service was effective.

Care staff were supported to ensure they had the skills and knowledge to meet people�s needs.

The provider ensured the requirements of the Mental Capacity Act (2005) were being adhered to and people�s consent was sought before they were supported.

People were able to get health care support as and when needed.

Caring

Good

Updated 24 June 2016

The service was caring.

Care staff supported people in a friendly and caring manner.

People were able to make choices and share their views as to how they were supported.

People�s independence, dignity and privacy was respected.

Responsive

Good

Updated 24 June 2016

The service was responsive.

People�s support needs were assessed and care plans used to identify how people were supported.

People�s preferences, likes and dislikes were an integral part of how people�s support needs were met.

The provider had a complaints process in place to enable people to share their views.

Well-led

Good

Updated 24 June 2016

The service was well led.

People told us that the service was well led.

We found that care records had improved since our last inspection and the provider was still implementing a new care management process.

The provider had a quality assurance system in place to ensure the service people received was of a high quality.