Holmes Court Care Home

Updated 7 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by an inspector and a nurse specialist advisor.

Service and service type

Holmes Court Care Home is a ‘care home’. People in care homes receive accommodation and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with three people who used the service and three relatives about their experience of the care provided. We spoke with five members of staff including the registered manager, interim manager, regional manager and two care staff.

We reviewed a range of records. This included five people’s care records and 27 medication records. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 7 June 2022

Holmes Court Care Home is a residential care home providing personal care to up to 29 people. The service provides support to older people some of whom had dementia. At the time of our inspection there were 27 people using the service.

The service was provided in one adapted building suitable for meeting the needs of people who use the service.

People’s experience of using this service and what we found

People received safe care at Holmes Court Care Home. There was enough staff on duty to meet people’s needs. Incidents and accidents were managed safely, the managers took necessary actions to keep people safe and minimise the risk of reoccurrence. Following our inspection, the managers took action to improve safety relating to the management of medicines.

People were supported by skilled staff. Staff had experience and competency to meet people’s needs. People had access to a variety of meals, snacks and drinks. They received support from staff to manage their health needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated like they mattered. Staff interaction with people demonstrated compassion and kindness. They were respectful to people and treated them with dignity and care.

Care was person-centred. Staff knew people well and supported them with activities that reduced their risk of social isolation. The managers took steps to improve and update people’s care plans to ensure they reflected people’s current information, needs and choices.

The service was well-led. Leaders were visible and accessible. There were systems in place to monitor the quality of care people received. The provider acted on their findings to improve the quality of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 March 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.