We carried out a review of the data available to us about Infinitelifegroup Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Infinitelifegroup Head Office, you can give feedback on this service.
Infinitelifegroup Head Office is a domiciliary care agency providing personal care to people living in their own houses and flats. At the time of the inspection seven people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider’s recruitment processes were not always effective in ensuring staff were safely recruited. People’s medicines documentation was not always clear and there was a lack of appropriate guidance about the management of medicines in place for staff to follow.
We have made recommendations about the provider’s recruitment processes and the management of medicines.
People told us they felt safe. Risks to people’s safety were assessed and staff had received safeguarding training and knew how to report any concerns. Staff followed safe infection prevention and control processes and the provider had implemented polices and guidance to support staff practices during the COVID-19 pandemic.
People were supported by a small, consistent staff team who knew them well. Staff had received an induction and training relevant to their role and the registered manager monitored this to ensure training remained up to date. Staff told us they felt valued and supported in their role.
People told us the staff were kind and caring. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us they felt involved in making decisions about the care provided and were in regular contact with the provider. People’s care was personalised. Staff promoted people’s independence and were respectful of their privacy and dignity. People’s end of life care wishes were not currently recorded; however, the provider planned to incorporate this into their initial assessment in the future.
People and their relatives spoke positively about the management and culture of the service and told us they felt comfortable raising concerns with the provider. The registered manager had systems in place to monitor the quality and safety of the service and worked effectively alongside other health professionals to meet people’s needs when appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 March 2020 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not been rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.